Information & Service Updates

Links to latest information & Council service updates

COVID-19 Testing and Latest Updates

If you experience any cold or flu-like symptoms please contact your GP or phone 1800 671 738 to arrange a test. Visit for the latest information updates and a range of resources.

COVID-19 Safety Plans

If you are a business or community organisation / group recommencing operations or activities you will need to have a COVID-19 Safety Plan in place. For information about how to develop a plan and for links to useful templates click here

Need to access information in another language?
You can access COVID-19 information in other languages via the Department of Home Affairs website.

Changes to Council's services

Council has implemented changes to help reduce the spread of COVID-19 (Coronavirus). We understand that some of these measures may cause inconvenience and appreciate your patience as we work to help keep our staff and the community safe.

Customer service office
Council’s customer service office is open for walk-in enquiries for a maximum of thirty four (34) people at any one time. If possible, contactless payment (card, not cash) is preferred. If you do need to visit the customer service office, please use the sanitising station on your way in and maintain social distancing.

Consider if a visit to the office is essential. Our customer service staff can assist you over the phone and a range of services can be accessed via Council's website.

Service Requests - Can now be lodged online
Click here to lodge a service request online.

Council meetings
The conduct of Council Meetings is currently being undertaken in accordance with the COVID-19 Disease Emergency (Miscellaneous Provisions) Act 2020. This has necessarily meant that public attendance at meetings has been restricted.

Council is mindful of the need to ensure community safety and compliance with regard to the number of people who may gather and this obligation is balanced with the need to minimise disruption to the business of Council.

Previously, up to four (4) individuals making representations to planning applications have been permitted to pre-register and attend a Council meeting for their relevant agenda item.

From November 2020, overall numbers will be increased to seven (7) people in the public gallery of Council Chambers at once. Individuals making representations to planning applications will be afforded first priority followed by the general public, with media permitted if space allows.

At the conclusion of an agenda item, in the interest of equitable access for others, people may be asked to leave the Council Chambers after their representation to allow others to make theirs.

To ensure compliance with Council’s COVID-19 Safety Plan, those intending to attend must register their interest with Council’s Customer Service Centre by phoning 6393 5300. On arrival, attendees will be required to provide their name, address and contact number to support COVID-19 tracing in the event it is necessary.

Council will continue to ensure minutes and audio recordings of Council meetings are available on Council’s website and will review access for other people and media in due course.

These arrangements are subject to review based on any changing circumstance relating to the COVID-19 Disease Emergency.

For information on how to make online or written submissions or to ask a question on notice, click here

Waste disposal facilities
Council’s waste disposal sites are open as usual and the Deloraine tip shop has resumed operation. Please remember that social distancing rules apply at all our waste facilities, including when waiting in line, at the tip face or visiting the tip shop. Please do not linger at these facilities longer than necessary.

Playgrounds, skate parks and tennis courts
These facilities are open for use for a maximum of one person per two (2) square metres. When using these facilities, please apply social distancing (remain 1.5m from others) and continue to follow health advice.

Council barbecues
All of Council's barbecues are now open for use. When using this facility:
• Please ensure you clean the cooking surface and all touch points before and after use
• Wash or sanitise your hands regularly and follow health advice
• No more than one person per two square metres within the space
• Remain 1.5m from others.

Council's community sporting facilities
Council's Community Sporting facilities remain closed to casual hirers.

Council’s public toilets
All of Council's public toilet facilities are open.

Council’s self - contained RV rest stops
Bracknell River Reserve Self-Contained RV Rest Stop
Permits are required and available for purchase from the Bracknell Roadhouse, 28 Elizabeth Street, Bracknell. If using this facility remember to apply social distancing and follow health advice.

Deloraine Self-Contained RV Rest Stop
Permits are required and available for purchase from the Great Western Tiers Visitor Information Centre located at 98-100 Emu bay Road, Deloraine. If using this facility remember to apply social distancing and follow health advice.

Great Western Tiers Visitor Information Centre
The Centre is open to a maximum of forty (40) people at any one time. Please remember to use the sanitising station on your way in and maintain social distancing.

Bookings at halls and at leased venues
Halls under the management of committees and venues leased by Council will take bookings for groups up to a maximum density of one person per two (2) square metres. The total number of people in a venue must not exceed 250 after applying the two square metre rule.

All bookings are subject to the implementation of approved WorkSafe plans specific for each hall or venue.

Bookings at Council managed venues
Council will be accepting casual bookings from 1 February 2021. Bookings and availability will be subject to current State Government restrictions and hirers will be required to have an approved COVID-safe plan in place. Casual hirers will be responsible for additional cleaning costs. For more information about hiring a facility please contact Council on 6393 5300.

We appreciate your understanding as we continue to manage the potential spread COVID-19.