Information & Service Updates

Links to latest information & Council service updates

Keeping COVID-Safe

We are continuing to implement changes to help reduce the spread of COVID-19.

Masks must now be worn indoors at all Council facilities, including our customer service office and Council chambers.

Is your visit essential?
We can assist you by phone, email or video conference and a range of services can be accessed via Council's website, including:
• Lodging a service request
• Making payments
• Dog registration applications and cancellations
• Council meetings - register a question, read minutes or listen to audio recordings of meetings
• Property planning and cemetery search information


Visiting Council's office

Council’s customer service office is open for walk-in enquiries for a maximum of thirty four (34) people at a time. When entering you must:

• Wear a mask
• Sanitise your hands
• Check-in (use the Check-In Tas app or check-in manually)
• Remain 1.5m away from others
• Make any payments contactless if possible by using card, not cash

You must not enter Council's office or other indoor facilities if:

• You think you may have COVID-19 or have cold or flu-like symptoms such as fever, cough, runny nose, sore or itchy throat, shortness of breath or loss of taste or smell.
• Think you may have been exposed to COVID-19
• Are awaiting the result of a COVID-19 test
• You have been instructed to isolate
• You have been instructed to quarantine and your quarantine period has not ended

Contact Tracing Alerts
If you are a low-risk, casual or close contact, follow relevant health advice and visit www.coronavirus.tas.gov.au or phone the Public Health Hotline on 1800 671 738 to find out what steps you will need to take.


Council meetings

Up to seven (7) members of the public can be accommodated in the public gallery of Council Chambers at once. People making representations to planning applications will be afforded first priority followed by the general public, with media permitted if space allows.

At the conclusion of an agenda item, people may be asked to leave the Council Chambers after their representation to allow others to make theirs.

If you wish to attend a Council Meeting you will need to pre-register by 5pm, the day before the scheduled Council meeting. To register, phone Council on 6393 5300.

If attending a meeting you must:
• Wear a mask
• Sanitise your hands
• Check-in (use the Check-In Tas app or check-in manually)
• Remain 1.5m away from others

Council will continue to ensure minutes and audio recordings of Council meetings are available on Council’s website. These arrangements are subject to review based on any changing circumstance relating to the COVID-19 Disease Emergency.

For information on how to make online or written submissions or to ask a question on notice online, click here


Outdoor recreational spaces

Playgrounds, skate parks and tennis courts
These facilities are open for use for a maximum of one person per two (2) square metres. Please remain 1.5m from others and continue to follow health advice.

Council barbecues
All of Council's barbecues are open for use. When using these facilities:
• Ensure you clean the cooking surface and all touch points before and after use
• Sanitise your hands regularly and follow health advice
• No more than one person per two (2) square metres within the space
• Remain 1.5m from others.


Council's community sporting facilities
Council's Community Sporting facilities remain closed to casual hirers.


Council’s public toilets
Council's public toilets are open. Remember to wear a mask when using the facilities, sanitise and maintain social distancing where possible.


Council’s self - contained RV rest stops
Bracknell River Reserve Self-Contained RV Rest Stop
Permits are required and available for purchase from the Bracknell Roadhouse, 28 Elizabeth Street, Bracknell.

Deloraine Self-Contained RV Rest Stop
Permits are required and available for purchase from the Great Western Tiers Visitor Information Centre located at 98-100 Emu bay Road, Deloraine.

If using these facilities, remember to remain 1.5m away from others and follow health advice.


Great Western Tiers Visitor Information Centre

The Centre is open to a maximum of forty (40) people at any one time. When entering the Visitor Centre you must:
• Wear a mask
• Sanitise your hands
• Check-in (use the Check-In Tas app or check-in manually)
• Remain 1.5m away from others
• Make any payments contactless if possible by using card, not cash


Bookings at halls and at leased venues

Halls under the management of committees and venues leased by Council are taking bookings for groups up to a maximum density of one person per two (2) square metres. The total number of people in a venue must not exceed 250 after applying the two square metre rule.

All bookings are subject to the implementation of approved WorkSafe plans specific for each hall or venue and if indoors masks must be worn.


Bookings at Council managed venues

Casual bookings will be subject to State Government restrictions. Hirers will be required to have an approved COVID-safe plan in place and masks must be worn if the venue is indoors. Casual hirers will be responsible for additional cleaning costs. For more information about hiring a facility please contact Council on 6393 5300.