Contact Council

Staying COVID-19 Safe
If possible, contactless payment (card, not cash) is preferred. If you do need to visit the customer service office, please use the sanitising station on your way in and maintain social distancing measures. A reminder to consider if a visit to the office is essential. Our customer service staff can assist you over the phone and a range of services can be accessed via Council's website. If you have a service request, it can be lodged online using the form below. Council appreciates your understanding as we take measures to help reduce the spread of COVID-19.

Urgent Council related enquiries

If your enquiry is urgent (eg. roaming dogs or livestock, flood water, trees over a road) please phone Council on 6393 5300 at any time.

Advertised planning applications

Advertised Planning Applications can be accessed online: Advertised and Approved Planning Applications

Phone

General Enquiries and After Hours (03) 6393 5300
Planning and Development Enquiries (03) 6393 5320

Email

mail@mvc.tas.gov.au

Council office

26 Lyall Street, Westbury

Postal address

PO Box 102, Westbury Tasmania 7303

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS). For more information, visit www.relayservice.gov.au

Lodge a service request

When lodging a request, please provide as much detail as possible to assist us to best answer your enquiry.
(If your enquiry is urgent eg. roaming dogs or livestock, flood water, trees over a road, please phone Council on 6393 5300 at any time)


Feedback or complaints

Make a suggestion or ask a question about any Council related matter and we will respond within five working days. Online enquiries are monitored between 8.30am - 5.00pm, Monday to Friday. For urgent matters and after hours enquiries please phone (03) 6393 5300

I would like to submit
The personal information that Council collects from you is deemed personal information for the purposes of the Personal Information Protection Act 2004 and is managed in accordance with Meander Valley Council’s Personal Information Protection Policy (Policy Number 67). Council will only collect, use and disclose personal information as required to perform its functions and activities, and as permitted or required by law, this includes (but is not limited to) disclosure for the purpose of law enforcement and in response to a serious threat to an individual's life, health, safety or welfare; or public health or public safety. Where necessary, additional personal information may be requested or required to support Council’s commitment to providing an effective service to its customer and stakeholders or to deliver a specific type of service. You may also make an application to access or to amend your personal information held by Council. If you wish to raise a concern or a complaint about the collection, handling or management of your personal information, Council’s Customer Service Charter is published on Council website and is available for inspection at Council’s customer service office. Please direct any enquiries regarding your personal information in writing to: General Manager, Meander Valley Council, PO Box 102, Westbury, TAS 7303. Complaints can also be lodged externally with the Tasmanian Ombudsman.